Casa Fontelheira
Everything about books, payment, privacy, cookies and disputes. In an overview on one page.
These general conditions are binding, both for Casa Fontelheira and for anyone who concludes a rental agreement with us.
Prices as stipulated in the rental agreement are, subject to errors, binding.
The tenant is personally liable for damage to the properties of Casa Fontelheira caused by him or her, by one of the family members or by guests of the tenant, whether accidentally or intentionally.
After your reservation, we confirm your stay personally, usually within 24 hours. With the confirmation, you receive a payment link for the 50% deposit. If the deposit is not paid within a week, your booking will be cancelled. By paying the deposit, you agree to these general terms and conditions.
The remaining amount must be paid to our account number no later than 8 weeks before the start of the rental period. If the amount is not on our account, your booking will be cancelled. Payments for groups are made based on mutual agreement and contract terms.
In the event of cancellation more than 2 calendar months before the reservation date, you are only liable for the deposit. In the event of cancellation less than 2 calendar months before the reservation date, you are liable for the full rental price. We therefore advise everyone to take out an cancellation insurance to avoid unpleasant surprises.
If you are unable to arrive on the reserved arrival day, please notify the property in writing no later than 72 hours before the scheduled arrival date. Any deviation from the agreed arrival date is only valid after written confirmation from the property. If a timely written notification or written agreement is not received, the reservation will be considered a no-show. In that case, the property reserves the right to cancel the reservation starting at 12:00 on the day following the scheduled arrival date and to re-rent the property.
Changes to the rental period can only be made based on availability and in consultation with the owners of Casa Fontelheira.
Check-in can be done between 16:00 and 21:00. Check-out can be done no later than 10:00.
Final cleaning is mandatory and not included in the rental price. You return the rented property in a clean state, with the dishes washed in the cupboard. The cleaning costs are paid in cash upon arrival: € 85.00 for the houses and the 6-person lodges, and € 75.00 for the 5-person lodges. In addition, upon arrival you pay a deposit of € 150.00 in cash; this will be refunded after a stay without incidents.
You should dispose of your household waste at the location indicated by us.
Due to (extreme) weather conditions, strikes and force majeure, such as (natural) disasters or the closure of airspace by the government, delays or cancellations of flights and reservations may occur. This may have consequences for the execution of your stay and possibly lead to additional costs. Casa Fontelheira is not liable for any costs and consequences arising from this.
We treat your personal data with care and comply with the General Data Protection Regulation (GDPR, in Portugal RGPD). Below you can read about the data we process, for what purposes, with whom we share it and what rights you have.
The responsible party for the processing of your data is Casa Fontelheira Unipessoal LDA, Rua do Fontelheiro 58, 4860-453 Vila Nune, Portugal, VAT PT515018910. For questions about privacy, contact us via info@casafontelheira.com.
We do not sell your data. To carry out our services, we work with the following parties, who only receive the data necessary for their task:
Some of these parties are located outside the European Economic Area, such as in the United States. We ensure that the transfer of data takes place with appropriate safeguards, such as the EU-US Data Privacy Framework or the standard contractual clauses of the European Commission.
We take appropriate measures to protect your data against loss and unauthorized use. The website and the booking system use a secure connection (https).
You have the right to access, correct and delete your data, to restrict the processing of your data, to object to the processing of your data, and to transfer your data. If you have given your consent, for example for cookies, you can always withdraw it. If you wish to exercise any of these rights, please contact us:
If you are not satisfied with the way we handle your data, you can file a complaint with the Portuguese regulator, the National Data Protection Commission (CNPD), via www.cnpd.pt.
Last updated: October 2026.
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On your first visit, we ask for your permission via a cookie notification (Cookiebot). You can choose which cookies you allow per category, and you can always change your choice later via Change your cookie settings. You can also refuse or delete cookies in your browser; keep in mind that some parts of the website may not work properly as a result.
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Alternative dispute resolution (RAL), Electronic Complaints Book (LRE) and notification to the consumer.
In accordance with Portuguese Law No. 144/2015 of 8 September 2015, we make all entities for alternative dispute resolution known to which can be contacted in the event of a conflict regarding the purchase of a product or service referred to on this website. This route is usually faster, less formal and cheaper compared to the judicial route.
If you are dissatisfied and would like to submit your complaint, you can contact one of the following authorities.
According to Act No. 74/2017, Article 5-B, suppliers of goods and services must make access to the digital complaints platform visible and prominent on their website. You can access the Electronic Complaints Book via www.livroreclamacoes.pt.
Casa Fontelheira Unipessoal LDA is digitally recorded in Livro de Reclamações Eletrónico platform, code 355201. Registered Number: Alojamento Local: 22887/AL.